Customer Support Specialist

Summary of Job:

As Customer Support Specialist at Lumistry, you'll work with our clients to solve problems and deliver a great customer experience. The Customer Support team helps our pharmacies troubleshoot common issues and get the most out of our products. This is a hybrid position based out of our HQ in Austin, TX.

Description of Job Duties:

• Handle client questions through inbound phone calls, emails, and chats
• Gain a broad knowledge of our products to answer a wide variety of customer questions through training and internal resources
• Use excellent communication skills to build rapport and quickly determine customers’ needs
• Resolve complex customer service issues by analyzing the customer problem and providing logical solutions
• Provide clients with training on our products, and offer suggestions on how they can best utilize our products for their company needs
• Maintain Salesforce by accurately updating customer records, and client interactions occurring either by phone or email
• Help maintain and expand internal knowledge base for customer support on product knowledge, troubleshooting, and common questions
• Display a positive can-do attitude and demonstrate a commitment to delivering fantastic customer service
• Other duties as assigned 

Required:

• Enthusiasm for helping customers - customer service experience preferred
• Experience working with customers via phone and email a plus
• Excellent verbal and written communication skills
• Comfortable learning new tools and being creative to solve problems
• Strong organizational skills including attention to detail and multi-tasking
• Curiosity to learn about our products, clients, and industry
• This position is a hybrid role based out of our HQ in Austin, TX working at least 2 days a week in office